Emergency Travel Information: France

EHICPlus, EHICPlus Expand, ANZPlus

This information relates to policies sold by EHICPlus, EHICPlus Expand, and ANZPlus.

July 2016: Nice, France, Terrorist Attacks – evening of 14 July 2016

On the evening of 14 July 2016, the Foreign and Commonwealth Office (FCO) changed their advice regarding Nice, France‎, ‎following the terrorist attack in Nice.

“We are in touch with the local authorities and seeking more information following an apparent attack on Bastille Day celebration in Nice. If you are in the area follow the instructions of the French authorities who are at present advising people to stay indoors at this time.”

If you’re currently in Nice, France, please contact your holiday company as soon as possible as if you wish to return home.

If you have booked a holiday to Nice, France, that is due to depart very soon, please contact your holiday company as soon as you can as they should be able to either rearrange your holiday for another time or offer you a full refund. If you have a travel insurance policy with us, we can change this to cover your new holiday providing the new trip is within three months of your original departure date, is for the same (or no longer) duration and is to the same geographical area.  If your trip is cancelled and you are being fully refunded by your holiday company and so have no claim to make under this insurance, we will also consider the cancellation and refund of your existing policy.  Please note that this will only apply to Single Trip policies for specific trips covering the dates concerned.

We have also updated the advice regarding what cover we can offer you if you’re currently in Nice, France below:

THE FOLLOWING ADVICE IS FOR THOSE CUSTOMERS WHO PURCHASED INSURANCE BEFORE THE EVENT OCCURRED ON 14 JULY 2016ANY CUSTOMERS WHO PURCHASED INSURANCE WHEN THE EVENT WAS KNOWN ABOUT ARE NOT COVERED.

Customers should refer to their terms and conditions for full details of their travel insurance cover.

  • Medical expenses – Any medical claims arising as a result of any attacks are fully covered under the policy terms and conditions.
  • Repatriation – We will provide cover for this in line with your medical needs.
  • Cutting short your trip – If you have chosen to end your holiday and no refund is available from your holiday company, then we will refund up to £1,000 per person for the cost of your lost holiday upon receipt of clarification from your holiday company as to why they will not reimburse this to you. This is extra cover that is not detailed in the policy terms and conditions, therefore the limits set out in the policy booklet do not apply in this case.  If you are currently in Nice, France and have made independent arrangements (i.e. do not have a holiday company that can assist you with extended accommodation (room only) costs that you need to incur after your planned return date), we will allow claims to be submitted under this section, within the £1,000.00 limit provided, to assist you with these costs that you cannot get back from any other source.
  • Cancellation – If you’re cancelling a holiday to Nice, France, in the first instance, you should speak to your holiday company, as they should offer a full refund/change of destination. However, if you find that these are not available to you, we will look at these on a case-by-case basis and will, again, be subject to clarification from your holiday company being provided as to the reason why this will not be refunded.
  • Travel delay – if you have travel delay cover this will be covered for delays over 12 hours, in line with the benefit on the policy (please note that if you are in Nice you can claim additional room only hotel costs or travel delay, but not both).
  • Baggage claims – any baggage claim associated with this incident will be considered. If any delay or loss occurs if the government arrange for its return, claims should initially be submitted to that government Authority before being submitted to us for consideration.

Cover under customers ‎policies will automatically extend if they are unable to return home as planned.

Please note that our advice remains valid until further notice.

FCO Advice:  https://www.gov.uk/foreign-travel-advice/france

  • BRITISH EMBASSY: (nearest to Nice)

Address: British Embassy, 35 Rue du Faubourg Saint-Honore, 75008, Paris, France

Phone:+33 (1) 44 51 31 00

  • FOREIGN OFFICE NUMBERS FOR RELATIVES OF THOSE IN FRANCE:

Phone number in the UK: 0207 008 0000

March 2016: French Air Traffic Controllers strike

Please refer to your policy wording to check the specifics of cover, but the following general guidelines are provided. 

Travel delay

This would be deemed to be a strike event so the usual travel delay benefits and terms would apply.

 – Abandonment

If the delay in departing from the UK exceeds 12 hours/24 hours as specified in the policy wording then unused travel and accommodation costs, which cannot be reimbursed from other sources, will be refundable.

 – Cancellation

No specific cover as claims would fall under the Abandonment section terms.

 In terms of travel to the UK departure points, our wordings state a customer must check in for a travel delay or abandonment claim to be valid. We would generally waiver this requirement as this strike was made publicly known 48 hours before the strike begins.

 For those customers who have purchased the upgrade additional benefits may be payable – please refer to each specific policy wording for full details of cover.

 All of the above terms would apply to customers who purchased their policy before Friday 18 March 2016 (when this became publicly known via the media). For customers who have purchased their policy from Friday 18 March 2016 onwards, the strike would be deemed to be a known event so no cover would be in place.

 For customers stuck overseas and unable to return to the UK, their existing policy would automatically extend to cover them until such time as they are reasonably able to return home.

 For customers who are still in the UK and have not yet travelled, the following rules should apply:

 –  Where possible, a full refund should be sought from their flight company, tour operator, travel agent etc. Only non-refundable expenses will be considered on their travel insurance policy.

– For customers wishing to rearrange their trip dates, provided they are not making any claim under Abandonment, we can allow the cover dates to be transferred to a new trip provided the new trip is within 3 months of the original departure date and is for the same (or no longer) duration and is to the same geographical area.

November 2015: Paris terrorist attacks 

Update: Mapfre can now advise that these instructions will remain in place until Monday 23 November 2015, when they will revert back to normal coverage on all MAFPRE underwritten schemes.

Please be aware of the following information we are providing due to the tragic events in Paris:

On the evening of 13 November 2015, the Foreign and Commonwealth Office (FCO) changed their advice regarding Paris, France‎, ‎following the terrorist attacks in Paris. 

Paris is currently locked down and Disneyland Paris has been closed. 

If you’re currently in France, please contact your holiday company as soon as possible as they should be able to help make arrangements for you to return home.

If you have booked a holiday to Paris, France, that is due to depart very soon, please contact your holiday company as soon as you can as they should be able to either rearrange your holiday for another time or offer you a full refund. If you have a travel insurance policy with us, we can change this to cover your new holiday providing the new trip is within three months of your original departure date, is for the same (or no longer) duration and is to the same geographical area.  If your trip is cancelled and you are being fully refunded by your holiday company and so have no claim to make under this insurance, we will also consider the cancellation and refund of your existing policy.  Please note that this will only apply to Single Trip policies for specific trips covering the dates concerned.

We have also updated the advice regarding what cover we can offer you if you’re currently in France below (updates in brackets):

  • Medical expenses – Any medical claims arising as a result of any attacks are fully covered under the policy terms and conditions. 
  • Repatriation – Both holiday companies and the British government are looking to repatriate those in France. If, for any reason, you’re unable to be repatriated by either of these then we will provide cover for this in line with your medical needs. 
  • Cutting short your trip – If you have chosen to end your holiday and no refund is available from your holiday company, then we will refund up to £1,000 per person for the cost of your lost holiday upon receipt of clarification from your holiday company as to why they will not reimburse this to you. This is extra cover that is not detailed in the policy terms and conditions, therefore the limits set out in the policy booklet do not apply in this case.  If you are currently in France and have made independent arrangements (i.e. do not have a holiday company that can assist you with extended accommodation (room only) costs that you need to incur after your planned return date), we will allow claims to be submitted under this section, within the £1,000.00 limit provided, to assist you with these costs that you cannot get back from any other source.
  • Cancellation – If you’re cancelling a holiday to Paris, France, in the first instance, you should speak to your holiday company, as most are offering a full refund/change of destination. However, if you find that these are not available to you, we will look at these on a case-by-case basis and will, again, be subject to clarification from your holiday company being provided as to the reason why this will not be refunded.
  • Travel delay – if you have travel delay cover this will be covered for delays over 12 hours, in line with the benefit on the policy (please note that if you are in Paris you can claim additional room only hotel costs or travel delay, but not both).
  • Baggage claims – any baggage claim associated with this incident will be considered. If any delay or loss occurs if the government arrange for its return, claims should initially be submitted to that government Authority before being submitted to us for consideration. 

Cover under customers ‎policies will automatically extend if they are unable to return home as planned.

Please note that our advice remains valid until further notice.

If you have any queries, please contact us.

FCO Advice:  https://www.gov.uk/foreign-travel-advice/france 

BRITISH EMBASSY:
Address: British Embassy, 35 Rue du Faubourg Saint-Honore, 75008, Paris, France
Phone:+33 (1) 44 51 31 00

FOREIGN OFFICE NUMBERS FOR RELATIVES OF THOSE IN FRANCE:
Phone number in the UK: 0207 008 0000