According to the Foreign Office, only 14% of British people know that the equivalent of dialling 999 when you are in Europe is dialling 112. You will usually get through to a call centre with English-speaking operators.
With the weather being so cold, there’s a chance your flight could be cancelled. See our Christmas newsletter for some good advice; here’s some more:
1. Queue at the gate desk, but phone your airline’s customer service number at the same time. Then you can speak to whoever you reach first.
2. If you or someone you are with has a Twitter account that you can use on your phone, post tweets about your situation. Make sure you include the name of the airport and the airline. Stay polite! Some airlines have customer service staff who monitor Twitter and can respond quickly to you (as much to avoid bad publicity as anything else!)
3. If the airport has a wi-fi internet connection, you might be able to rebook your ticket online using the airline’s website. You will most likely then be able to print out your new boarding passes at an airport kiosk.
By the way: don’t forget to make sure your checked-in travel bags are taken into account and will find their way to you!
Snow, fog and floods are just a few of the weather elements that can lead to your flight being cancelled. When flights are cancelled due to adverse weather, airlines usually have a policy set up for passengers. Here’s what to do:
Contact your travel provider (airline or agent): You should be offered re-routing to your final destination at the earliest opportunity or at a later date convenient to you. Alternatively you can apply for a refund on your unused flight at the airport ticket desk or online.
Credit cards and homeowner’s policies: You can contact your card provider for advice, however coverage may often be limited depending on the type of card you used to pay or the coverage you have with your homeowner’s policy.
Booking through an agency: This can actually be to your advantage. You may be entitled to a refund from them if the flight is cancelled and the airline can’t get you on another flight in a timely manner.
Companies offering package holidays are legally bound to hold an Air Travel Organiser’s Licence (ATOL). If you book a package holiday which includes a flight, then you – and your money – are protected under what’s called the ATOL scheme, so look for companies that are ‘ATOL protected’. You can find more details at http://www.caa.co.uk
. Always check the details with your holiday provider before you book.
1. Eat well – eating regular, warm meals will help to keep your energy levels up this winter.
2. Dress in layers – instead of wearing one thick layer, you will get better results by putting a few thinner ones instead.
3. Keep active – even a small amount of exercise every day can make a difference.
4. Insulate your home – making sure you don’t let the warmth escape will also help to keep your heating costs down.
5. Hot water bottle – carry one around, keep it in your bed or even warm your clothes up on a cold morning.
6. Electric blanket – but make sure you unplug it before you go to sleep.
7. Heat one room at a time – keep one area of your home nice and cosy and enjoy your evenings with the whole family;
8. Keep your head and feet warm – putting on warm socks and a hat will help keeping your whole body warm for longer.
9. Choose wool instead of cotton and synthetics – wool will keep you warm even when it is wet.
10. Put an extra blanket or duvet on your bed – turn your heating down and enjoy a great night’s sleep.